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SECURITY AND COMPLIANCE
Hybrid IT and Cloud
Voice and Unified Communications
Managed and IT Services
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Reduce the costs of satisfying customer contact. Because our contact centre solutions are cloud-based, that means:
Get the features that make communication easy.
CenturyLink delivers the full range of today’s features and capabilities that employees and customers want, plus:
Rely on the expertise of a proven contact centre partner. CenturyLink has more than 12 years of experience delivering cloud-based contact centre solutions. We provide:
Questions about Contact Centre? Chat with an Expert.
Schedule a free consultation with a VoIP specialist to discuss the best solutions for your business.
Your customers expect contact with you to be easy, convenient and responsive-and that means providing options across a variety of channels. From outbound communication to interactive voice response (IVR) and intelligent call routing, CenturyLink has the cloud-based, network-integrated contact centre solutions that help you deliver that superior experience customers want. Our solutions include:
Interactive Voice Response (IVR) Solutions
Call Routing Solutions
Improve performance while minimizing risk. CenturyLink can also help you integrate this service with network and voice services for a seamless solution.
Answer calls, provide messages and announcements, and support call-routing to live agents or other IVR applications. Develop a voice menu and routing scheme via a web-based graphical user interface (GUI) that includes assigning toll-free numbers and transfer-to numbers for routing.
Other features include:
This virtual call-centre management solution performs as if it were on your premises. It can also significantly lower your contact centre costs by eliminating large capital outlays, networking costs, dedicated IT staff and annual equipment maintenance contracts.
Intelligent PreRoute (IPR)
This virtual routing solution works with Cisco Intelligent Contact Management to determine the location, group or individual best suited (and available) to handle an incoming call.
Contact Centre Solutions from CenturyLink are a set of powerful tools that can help you provide exceptional customer service.
Learn how to use your data network to go beyond simple automation and cost savings to developing new growth opportunities.
Evaluate who your customers are and what they expect in order to create the ultimate customer experience.
Improve sales and service through state-of-the-art routing and reporting capabilities.
Understand how CenturyLink delivers the latest in IVR technology.
A cost-effective way to accommodate peaks in call volume without the need to invest in additional infrastructure.
Learn how CenturyLink offers an alternative to expensive premises-based recording systems.
Enabling a more proactive approach to customer experience management.
Discover how CenturyLink assists customers in improving voice clarity.
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