CENTURYLINK SOLUTIONS 

Enhance Your Customer’s Digital Experience

Deliver a consistent, differentiated digital customer experience by enabling application uptime and accessibility across all your touchpoints.

WHITE PAPER
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The Brave New World of Digital Customer Experience
Discover how IT and marketing are using digital-era technologies to build a better customer experience.

Differentiate Your Digital Experience

Today, digital is the foundation for a better customer experience. Channels like web, email, chat, social, messaging and video have joined voice as critical components in omnichannel marketing. And big data, analytics, artificial intelligence and machine learning are revolutionizing the customer care and services industries by predicting correct answers without human intervention.

It's a new age that's being driven by several digital-era technologies, including adaptive networking, hybrid cloud, smart mobility, big data analytics and cybersecurity. Winning the digital customer experience hinges on tapping into all of them in a way that helps your company "sense and respond" to rapidly changing customer behaviours.

To differentiate their customer experience CMOs and CIOs will need to work together to overcome some common challenges and learn how to fix them.  

Dependable Omnichannel Customer Experiences

Deliver a robust user experience across all digital channels while improving security across your marketing and sales applications.
HYBRID CLOUD
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Improve Application Performance by 15-25%1

 Improve marketing and sales with faster time-to-market of digital assets
 Integrate data across multiple platforms for a single view of the customer
 Enable faster innovation with streamlined IT operations
 Simplified management of data across applications and platforms

Unify your data across web servers, eCommerce and ERP applications, order and fulfillment systems, as well as your business applications to enhance productivity, customer service and your brand reputation.

NETWORKING
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Drive Efficiency by Scaling Your Network Capacity by up to 3x On Demand2

 Enhance network scale and security with high-performance connectivity
 Improve visibility with end-to-end network metrics
 Greater control with centralized policy management

Expand commerce and distribution globally and give your audience the experience it expects with applications that are always on and easily accessible.

CASE STUDY
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Life Time Clubs Give Members a Better Experience

From streaming audio while working out to surfing the web in the lounge, members at Life Time Fitness Health Clubs depend on secure Wi-Fi to deliver a superior in-store experience.

SECURITY
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Trust Network Security That Halted More Than 400,000 Cyber-Attacks in One Month3

 Proactively secure company and end-customer data
 Assess, predict, protect and respond to threats with multi-layered security solutions
 Improve transparency with centralized policy management

Maintain compliance and protect your company and customer data with improved security policy management across your entire digital ecosystem.

VOICE & UNIFIED COMMUNICATIONS
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Save up to 27% and Increase Productivity with Network Integrated Collaboration4

 Deliver a better customer experience and improve conversations
 Improve call quality for more engaged customer conversations
 Easily scale and integrate with existing systems

Drive innovation and provide a superior customer experience with better collaboration among employees, suppliers and customers.

CONSULTING SERVICES
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Enable your IT to Empower your Business

 Reduce upfront costs with solutions that align with your business goals
 Focus IT on business objectives by leveraging specialists
 Leverage certified experts to identify new business opportunities
 Minimize risk with dedicated security consulting expertise

Expand your team of experts by tapping into our hands-on workshops, years of experience and proven design methodology.

CASE STUDY
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Pramata Manages Production Cloud Environments to Serve Customers

Providing options when migrating to a multi-tenant cloud platform while making management simple helped Pramata deliver what their customers needed most.

RESOURCES
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Source 2: CenturyLink Dynamic Capacity capabilities are available as part of our Adaptive Network Control Service. Adaptive Network control allows a customer to use ad-hoc, scheduled or automatic bandwidth adjustments as the customer needs.
Source 3: CenturyLink Cyber Attack Data, March 2018
Source 4: Based on historical CenturyLink customer data (2017) among companies with 500+ knowledge workers that implement Cisco WebEx and Spark solutions.
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